by Ed Hinerman | Jun 9, 2016 | bad customer service, customer service, insurance, lapse, life insurance, life insurance claim, life insurance lapse
I got an email blog post today touting a product, a monthly kind of email newsletter, product introduction tool that essentially lets life insurance agents off the hook for true customer service, as in, well, calling their customers annually, sending birthday cards,...
by Ed Hinerman | May 16, 2012 | Dave Ramsey, Depression, insurance, life insurance, Sleep apnea
I am about to go off on Selectquote again but let me show you the new kinder, gentler side of my opinionated self. Selectquote handles, from what I’ve heard, about 100,000 applications a year. They’ve been the king of the hill for quite a while so that...
by Ed Hinerman | Feb 20, 2012 | bipolar, bipolar disorder, Independent agent, insurance, life insurance
I have decided to completely reverse my feeling about online mega agencies such as Selectquote and Accuquote. I have repeatedly inferred that they are the scum of the life insurance industry, that volume of business is more important than customer service, and that...
by Ed Hinerman | Jan 14, 2012 | Independent agent, ING Reliastar, insurance, life insurance, term insurance
For a lot of years the state of New York was almost anti social about life insurance. Difficult to the point where a large number of very good life insurance companies that do business in every other state wouldn’t jump through the hoops required in New York....
by Ed Hinerman | Jan 2, 2012 | Independent agent, insurance, life insurance, over 50 life insurance
I am starting this new year very optimistically. Thanks to the hard work and savvy of my SEO guy we are reaching more and more of you who have been abused, declined or just left behind by agents or agencies that aren’t into doing the work it takes to properly...
by Ed Hinerman | Dec 6, 2011 | cholesterol, Independent agent, insurance, insurance quotes, life insurance
Where has our American “get er done” philosophy gone? It seems like I run into cases everyday where a person’s life insurance agent gives up if they application is not approved at the rate they thought their customer would get, or even declined. I...
by Ed Hinerman | Nov 14, 2011 | insurance, life insurance
Once in a while I’m asked what sets me apart from other agents or especially from the giant online agencies. Why would a person choose to do business with me? My daughter interviewed for a job yesterday and was asked why they should pick her out of the four...
by Ed Hinerman | Apr 27, 2011 | insurance quotes, life insurance, pilot, private pilots
I’ve never been a fan of Selectquote. Having worked (a long time ago) in a similar on line agency I know for a fact that with quantity (they claim to do 100,000 applications a year) quality suffers serious damage. The agents, if you can really call them that,...
by Ed Hinerman | Apr 18, 2011 | bipolar, bipolar disorder, insurance, life insurance
I suppose if you are a car dealer, car advertisements get under your skin if they don’t tell the truth. I’ve been enormously disappointed over the years in the way mega agency Selectquote advertises term insurance. They are deceptive at best. After an...
by Ed Hinerman | Jan 5, 2010 | insurance, life insurance
I wrote a post sometime back about an experience that a now client of mine had with Selectquote. In a nutshell they gave him a quote and then after he had taken his exam they changed the quote, not based on the exam but on information they already had. They then told...
by Ed Hinerman | Dec 28, 2009 | cholesterol, HDL, insurance, life insurance
Life insurance underwriting is kind of like sand dunes. You can take a picture at the beginning of a year and it can be absolutely clear where every grain of sand lies. The exact same picture taken at the end of the year could easily have been taken on another planet....
by Ed Hinerman | Dec 23, 2009 | insurance, life insurance, term insurance
From a life insurance perspective. Heck, from just about any perspective this has been one crazy year. But the sky didn’t fall and I think it’s time we put it all in perspective and move on. Term life insurance prices have been in something of a free fall...
by Ed Hinerman | Dec 1, 2009 | insurance, life insurance
I just read a press release on my favorite on line mega giant life insurance agency, Selectquote, now offering quotes by simply texting your age into your cell phone. That’s it! Your age and you get a quote! How stupid is that? If it’s really that easy...
by Ed Hinerman | Oct 20, 2009 | insurance, life insurance
We got a preferred rate approval on a client today. This is a client who had come to me after feeling, well, jerked around and lied to by Selectquote. The Selectquote agent who worked with this client was all about banging out an approval and moving on to the next...
by Ed Hinerman | Sep 8, 2009 | insurance, life insurance
I wrote a post on September 2 concerning a client who had a bad experience in attempting to get life insurance through Selectquote. He emailed to provide more details and one of those details was a misunderstanding of mine that I want to correct. I had indicated that...
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