I know Selectquote blows a cork every time I say something about them, but I have contended in the past that their after the sale customer service is non existent and I would just like to reiterate that point.
As discussed in a recent post, there is actually great value to having your life insurance reviewed annually. It only takes a few minutes and can help ensure that your policy is still set up to meet your needs and wishes, and can also potentially save you money if a better rate has come available.
I am working with a client that got their last term insurance policy through Selectquote 10 years ago. He had actually contacted me because he had read about customer service in a blog post and on our website. When I asked him about his customer service experience with Selectquote he shared that since he bought the policy 10 years ago they hadn’t called, written or emailed.
Bottom line. This customer needs to have his life insurance for a longer period than he originally purchased and had his policy been reviewed annually, this would have come to light sooner saving him money.
I understand that Selectquote can’t possibly do annual reviews when they sell 100,000 or so policies a year, so if customer service is an important value added to your life insurance policy, you might seek out an agency that still believes that service doesn’t end with the sale.
I compete with SelectQuote and admire them.
Who are you to assume – and why do you assume – that SelectQuote does not do annual policy reviews just because you ran across one customer that states they didn’t do that for him?
Are you also aware the federal Do-Not-Call regulations now prohibit an insurance agency (including yours) from calling an in-force customer who bought a policy longer than 18 months ago, leaving only mail or e-mail as the only legal way for agents to contact customers who bought in the past?
Mr Bland,
If my assumption was based on one customer then it would be kind of pathetic. Years of talking to and working with their client cast aways has kind of moved it up a few notches from assuming. The fact that I have been blasted by Selectquote for other opinions I have offered and never heard a word from them on this subject may speak to it at some level also.
Your take on the DNC regulations assumes that the annual reviews have not been agreed to, in fact requested. When I place a policy I offer the service and explain the value. A client can certainly opt out then or at any time in the future, but honestly, that doesn’t happen. Clients seem to appreciate an annual review that truly isn’t just a cover for a sales call.